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Contact Center Services

A family-founded and led multichannel contact center/BPO business.

Data Vimenca is a trusted provider of contact center services. All of our inbound and outbound solutions from customer care, sales and retention, and technology support, to our industry specific solutions are customized to your specific requirements with the flexibility to scale using the channels your customers prefer.



Utilizing our industry expertise, we deliver superior multichannel customer service, sales, and technical support every day of the year.


Trusted and Results-Oriented Customer Experience (CX)


Increased Revenue, Profitable Results, and Satisfied Customers


Real-Time Answers From Certified Trained Agents


Industry Experience

Banking & Finance

Banking & Finance

Data Vimenca’s PCI and SOC2 compliant services include oversight of authorizations, money transfers, credit cards, prepaid cards, merchant support, POS (Point of Sale) support, and traditional financial functions.



Healthcare has rapidly evolved.  In response to the recent health crisis and driven by innovative technology, there is a need for remote services and support.

Insurance Contact Center Services


Data Vimenca’s contact center network is prepared to support your customer acquisition, service, technical support, and claims organizations.



Let Data Vimenca help you prospect, land, cultivate, and nourish your customer base. 

Media & Communications

Media & Communications

Data Vimenca’s highly-trained staff supports your company’s and customers’ appetites for innovative and evolving media and communications services.

Retail & Ecommerce

Retail & E-commerce

E-commerce demands continue to surge as a direct result of pandemic restrictions.



Data Vimenca delivers the care and support your customers demand. Let us support your efforts to maintain and service your platforms and applications. Many of our agents have formal technical training and certifications and are experts in diagnosing and resolving user issues.

Travel & Hospitality

Travel & Hospitality

Data Vimenca has a long and successful history working with the extensive network of travel agencies in the Dominican Republic. We understand logistics for business and consumer travel as well as the unique expectations and needs of the business traveler.

What Can We Do For You?

Data Vimenca’s high performing, multi-lingual employees deliver a superior multichannel customer experience (CX) from the best outsourcing destination – the Dominican Republic!


Why Choose Data Vimenca?

Excellent People and Service

Our multilingual employees are high performing, delivering multichannel call center services in English, Spanish, French, and Creole.

Nearshore Provider

Our call center locations in the Dominican Republic provide ease of access and an unparalleled cultural understanding of our North American customers.

Long-Term Provider

We are committed to delivering the best customer experience to your customers. Our client relationships average 12+ years. We want you to be part of our family for life.

Continuous Improvement

We don’t rest on our laurels – we focus on continuous improvement to deliver an exceptional customer experience that solves your customer’s issue the first time.

Multichannel Support

We deliver multilingual, multichannel contact center support that spans voice, chat, email, and social media. We will deliver answers to your customers through their channel of choice.

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What Can We Do For You?

We are a family operated business who invest in our employees to ensure your brand is protected with every customer touchpoint. By leveraging our expertise, dedicated agents, and tenured management teams, we bring value to your brand by providing an excellent customer experience with every interaction.

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