E-commerce demands continue to surge as a direct result of pandemic restrictions. Traditional operations have moved to a staff of Work From Home (WFH) support and remote contact center personnel. Retailers seeking to recover or expand contact center capacity benefit from Data Vimenca’s superior workforce to augment order entry, sales, and care operations.
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Account Inquiries, Refunds, Disputes
Back Office Support
Damaged Merchandise and Shipments
Multichannel Support: Chat, Email, Social Media, Text, Voice
Technical Support (Level 1, 2, or 3)