Industry Experience

Retail & E-commerce

Retail & Ecommerce

E-commerce demands continue to surge as a direct result of pandemic restrictions. Traditional operations have moved to a staff of Work From Home (WFH) support and remote contact center personnel. Retailers seeking to recover or expand contact center capacity benefit from Data Vimenca’s superior workforce to augment order entry, sales, and care operations.

Data Vimenca Call Center Team

Let us help you optimize your customer connections.

  • Account Inquiries, Refunds, Disputes
  • Appointment Setting
  • Back Office Support
  • Customer Care
  • Customer Support
  • Damaged Merchandise and Shipments
  • Inbound Support
  • Multichannel Support: Chat, Email, Social Media, Text, Voice
  • Order Processing
  • Outbound Support
  • Payment Research
  • Product Questions
  • Sales Support
  • Technical Support (Level 1, 2, or 3)

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What Can We Do For You?

We are a family operated business who invest in our employees to ensure your brand is protected with every customer touchpoint. By leveraging our expertise, dedicated agents, and tenured management teams, we bring value to your brand by providing an excellent customer experience with every interaction.

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