Inbound Solutions

Technical Support

Businesses and consumers are dependent on technology 24/7/365.  When the technology doesn’t work, we need answers fast!  Data Vimenca’s certified agents are committed to helping your customers resolve their technical issues ASAP, whether it’s a computer application, mobile application, or a smart device.

Benefits of Outsourcing Technical Support to Data Vimenca

  • First contact resolution delivered by certified agents
  • Relationship-based interactions that deliver a first call resolution
  • Multi-channel interactions customized to the way your customers want to interact with your brand
  • Round the clock support (24/7/365)
  • Reduced costs
Data Vimenca Call Center Healthcare

Why Data Vimenca

  • EMPLOYEES: High performing, well educated, and courteous employees trained to your specifications
  • NEARSHORE PROVIDER: Cost effective solutions delivered by employees with an unparalleled cultural understanding of the North American Customers
  • EASY ACCESS: Direct daily flights from major US cities Long-Term Provider: We want you to be part of our family for life Continuous Improvement: Maniacal focus on continuous improvement and performance
  • MULTICHANNEL SOLUTIONS: Deliver answers to your customers through their channel of choice

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What Can We Do For You?

We are a family operated business who invest in our employees to ensure your brand is protected with every customer touchpoint. By leveraging our expertise, dedicated agents, and tenured management teams, we bring value to your brand by providing an excellent customer experience with every interaction.

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