Delivering Excellence

2018 First Place Winner Awarded From A Global Financial Services Organization For:

  • Vendor of the Year
  • Representative of the Year
  • Six Sigma Lean Management Incorporated Into Operations
  • COPC (Customer Operations Performance Center) Compliant Standards Incorporated Into Operations
  • Consistent Delivery Of Top Scores: Voice of the Customer, First Call Resolution, Net Promoter Scores
  • Operationally Excellent Programs Focused on Improved Service Levels and Continuous Improvement of the Overall End-User Experience
  • AHT Reduction Example: New Hire Agents Delivered a 21% Reduction in AHT For A Financial Services Organization’s Technical Product Support

What Can We Do For You?

Data Vimenca’s high performing, multi-lingual employees deliver a superior multichannel customer experience (CX) from the best outsourcing destination – the Dominican Republic!