When you work with DataVimenca, your customers will receive a superior customer service and customer care experience that is delivered by well educated, empowered, enthusiastic, and certified agents who are focused on solving your customer’s issue the first time.
We can support your inbound customer service and customer care requirements through any channel, including voice, email, chat, text, or social media in English, Spanish, French, or Creole. We realize the defining importance of customer service and customer care to your business and that our interaction may be the only direct contact your customers will ever have with your brand.
Benefits of Outsourcing Customer Service and Customer Care to Data Vimenca
Reduced costs from shorter call handling times, proven performance management practices, and a maniacal focus on continuous improvement
Relationship-based interactions that deliver a first call resolution
Increased revenue through sales-oriented agents utilizing proven up-selling and cross-selling skills and techniques
Multi-channel interactions customized to the way your customers want to interact with your brand
Quickly scale up or down to meet your demand fluctuations caused by seasonality or new product launches
Why Data Vimenca
EMPLOYEES: High performing, well educated, and courteous employees trained to your specifications
NEARSHORE PROVIDER: Cost effective solutions delivered by employees with an unparalleled cultural understanding of the North American Customers
EASY ACCESS: Direct daily flights from major US cities Long-Term Provider: We want you to be part of our family for life Continuous Improvement: Maniacal focus on continuous improvement and performance
MULTICHANNEL SOLUTIONS: Deliver answers to your customers through their channel of choice