Data Vimenca supports your customers in the channels they want to be supported. We can deliver chat, email, social media, text and voice interactions. In addition, we have experience delivering IVR Optimization solutions to improve your containment rates.
Through our certified agents, knowledge, and experience, we can help you reduce your costs while improving your overall customer satisfaction and/or NPS (Net Promoter Scores).
Why Data Vimenca
EMPLOYEES: High performing, well educated, and courteous employees trained to your specifications
NEARSHORE PROVIDER: Cost effective solutions delivered by employees with an unparalleled cultural understanding of the North American Customers
EASY ACCESS: Direct daily flights from major US cities Long-Term Provider: We want you to be part of our family for life Continuous Improvement: Maniacal focus on continuous improvement and performance
MULTICHANNEL SOLUTIONS: Deliver answers to your customers through their channel of choice