Data Vimenca helps increase your market share by retaining your existing customers. We know that acquiring a new customer can cost five times more than retaining an existing customer – so that’s one of the most important things we do to improve your bottom line…..we retain customers, avoid customer churn, and help improve customer loyalty.
Benefits of Outsourcing Sales and Retention to Data Vimenca
Increased revenue through sales-oriented agents utilizing proven up-selling and cross-selling skills and techniques
Relationship-based interactions that deliver a first call resolution and retain your customers
Multi-channel interactions customized to the way your customers want to interact with your brand
Quickly scale up or down to meet your demand fluctuations caused by seasonality or new product launches
Why Data Vimenca
EMPLOYEES: High performing, well educated, and courteous employees trained to your specifications
NEARSHORE PROVIDER: Cost effective solutions delivered by employees with an unparalleled cultural understanding of the North American Customers
EASY ACCESS: Direct daily flights from major US cities Long-Term Provider: We want you to be part of our family for life Continuous Improvement: Maniacal focus on continuous improvement and performance
MULTICHANNEL SOLUTIONS: Deliver answers to your customers through their channel of choice