Inbound Solutions

Sales & Retention

Data Vimenca helps increase your market share by retaining your existing customers.  We know that acquiring a new customer can cost five times more than retaining an existing customer – so that’s one of the most important things we do to improve your bottom line…..we retain customers, avoid customer churn, and help improve customer loyalty.

Benefits of Outsourcing Sales and Retention to Data Vimenca

  • Increased revenue through sales-oriented agents utilizing proven up-selling and cross-selling skills and techniques
  • Relationship-based interactions that deliver a first call resolution and retain your customers
  • Multi-channel interactions customized to the way your customers want to interact with your brand
  • Quickly scale up or down to meet your demand fluctuations caused by seasonality or new product launches
Data Vimenca Call Center Healthcare

Why Data Vimenca

  • EMPLOYEES: High performing, well educated, and courteous employees trained to your specifications
  • NEARSHORE PROVIDER: Cost effective solutions delivered by employees with an unparalleled cultural understanding of the North American Customers
  • EASY ACCESS: Direct daily flights from major US cities Long-Term Provider: We want you to be part of our family for life Continuous Improvement: Maniacal focus on continuous improvement and performance
  • MULTICHANNEL SOLUTIONS: Deliver answers to your customers through their channel of choice

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What Can We Do For You?

We are a family operated business who invest in our employees to ensure your brand is protected with every customer touchpoint. By leveraging our expertise, dedicated agents, and tenured management teams, we bring value to your brand by providing an excellent customer experience with every interaction.

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