Data Vimenca is recognized as a preferred employer in The Dominican Republic. Our employees are carefully screened, recruited, and chosen to build on their desire and commitment to help our clients and their peers achieve success. We train them in Data Vimenca’s key customer service support skills: communication, focused listening, creativity, problem-solving strategies, marketing, and the delivery of meaningful customer experiences.
Investing heavily in our people results in solid dividends to our clients. In addition, we provide a multilingual staff whose experiential learning approach provides exceptional touchpoints that replicate real-world customer experiences.
Language Support
Data Vimenca is privileged to have many multilingual employees within our Santo Domingo and Santiago locations. We currently provide support in English, Spanish, French, and Creole, and we have access to additional languages within our immediate area.
Plan a visit to one of our world-class contact center sites to experience how Data Vimenca’s diversity and exceptional talent base enhance our exceptional services.
Training
We have found that it is critical to give our agents reality-based training to ensure quality results. Once your agents begin handling your customer contacts, they will learn how best to interact with your customers to establish confidence and trust, while also delivering resolution for the customer’s request or issue.
We combine traditional learning with experiential role-plays, video, gamification, simulations, and testing to create expert agents who are ready to support your business and its mission.
Our headquarters are based in Santiago in a modern eco-friendly designed building that runs on 100% renewable solar energy / hydroelectric power source. We have never had any service interruptions from any of our significant natural disasters. Both of our offices are strategically located near the top universities in each city.
Benefits of the Dominican Republic
Nearshore, high quality and well-educated resources with many family ties to the US
English Widely Spoken, And In Many Cases, Without A Strong Accent
Close affinity to US business standards and culture
Labor Rates Can Be Less Than Half The Cost Of Labor In The United States, Providing A Cost Savings Of 40% - 50% Without Compromising Quality
Same time zone as the US east coast during daylight savings
Stable democracy
Easy to get to: Direct daily flights from major US cities including: Atlanta, Boston, Miami, Newark, New York, Orlando, and Philadelphia
State of the art infrastructure
One of the most advanced telecommunications networks in Latin America & the Caribbean