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Contact Center Services
A family-founded and led multichannel contact center/BPO business.
Data Vimenca is a trusted provider of contact center services. All of our inbound and outbound solutions from customer care, sales and retention, and technology support, to our industry specific solutions are customized to your specific requirements with the flexibility to scale using the channels your customers prefer.
Utilizing our industry expertise, we deliver superior multichannel customer service, sales, and technical support every day of the year.
Trusted and Results-Oriented Customer Experience (CX)
Increased Revenue, Profitable Results, and Satisfied Customers
Real-Time Answers From Certified Trained Agents
CONTACT CENTER SUPPORT
Banking & Finance
Data Vimenca’s PCI and SOC2 compliant services include oversight of authorizations, money transfers, credit cards, prepaid cards, merchant support, POS (Point of Sale) support, and traditional financial functions.
Healthcare has rapidly evolved. In response to the recent health crisis and driven by innovative technology, there is a need for remote services and support.
Data Vimenca’s contact center network is prepared to support your customer acquisition, service, technical support, and claims organizations.
Let Data Vimenca help you prospect, land, cultivate, and nourish your customer base.
Media & Communications
Data Vimenca’s highly-trained staff supports your company’s and customers’ appetites for innovative and evolving media and communications services.
Retail & E-commerce
E-commerce demands continue to surge as a direct result of pandemic restrictions.
Data Vimenca delivers the care and support your customers demand. Let us support your efforts to maintain and service your platforms and applications. Many of our agents have formal technical training and certifications and are experts in diagnosing and resolving user issues.
Travel & Hospitality
Data Vimenca has a long and successful history working with the extensive network of travel agencies in the Dominican Republic. We understand logistics for business and consumer travel as well as the unique expectations and needs of the business traveler.
CONTACT CENTER SUPPORT
Why Choose Data Vimenca?
Excellent People and Service
Our multilingual employees are high performing, delivering multichannel call center services in English, Spanish, French, and Creole.
Our call center locations in the Dominican Republic provide ease of access and an unparalleled cultural understanding of our North American customers.
We are committed to delivering the best customer experience to your customers. Our client relationships average 12+ years. We want you to be part of our family for life.
We don’t rest on our laurels – we focus on continuous improvement to deliver an exceptional customer experience that solves your customer’s issue the first time.
We deliver multilingual, multichannel contact center support that spans voice, chat, email, and social media. We will deliver answers to your customers through their channel of choice.